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Terms of Service & Privacy Policy
1. Personal Information Collected and Collection Method
Tosome Logis (the "Company") collects the following personal information to provide services such as customer inquiries, quote requests, and shipping consultations.
- Items collected: name, email, phone number, address, cargo information, and any other information provided by the customer
- Collection method: direct input via the website inquiry form, email inquiries, phone consultations, etc.
2. Purpose of Collection and Use
- Responding to inquiries and quote requests
- Confirming cargo information and contacting customers to provide shipping services
- Service-related notices and customer support
- Improving logistics service quality and providing tailored guidance
3. Provision and Sharing of Personal Information
The Company does not disclose personal information to third parties without customer consent, except in the following cases.
- When the customer has given prior consent
- When required by law or requested by a government authority
- When minimal information must be shared with partner carriers (FedEx, DHL, UPS, etc.) necessary to complete shipment
4. Retention and Use Period of Personal Information
| Item | Reason for Retention | Retention Period |
|---|---|---|
| Inquiry and consultation history | Preventing service confusion, dispute resolution | 3 months |
| Contract and payment information | Act on Consumer Protection in Electronic Commerce | 5 years |
| Log records | Protection of Communications Secrets Act | 3 months |
5. Procedure and Method of Destroying Personal Information
- Paper documents: shredded or incinerated
- Electronic files: deleted using methods that prevent recovery
6. Use of Cookies
- Purpose: visitor statistics, personalized content
- Opt-out: browser settings > block cookies
7. Personal Information Manager
- Name: Hui-deok Ahn
- Contact: 23logis@naver.com
- Available: weekdays 9:00 AM – 6:00 PM (KST)
8. User Rights and How to Exercise Them
Customers may request to view, correct, or delete their personal information at any time. Requests are processed without delay after identity verification.
9. Security Precautions
- Use a combination of letters and numbers in your password, and change it periodically.
- Log out and close your browser after using shared or public devices.
- Do not leave personal information on message boards, chat windows, etc.
10. External Reporting and Contact Points
- Personal Information Infringement Report Center (KISA) – 118
- Personal Information Dispute Mediation Committee
- Cyber Investigation Bureau, Korean National Police Agency
📌 Effective Date
July 1, 2025
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